Shipping & Delivery (US Shipping)
Is There a Minimum Spend to Qualify for Free Shipping?
Yes! If you spend at least $250 USD, may qualify for free standard shipping within the United States, before taxes and after any discounts are applied. Free shipping, when available, will be automatically applied at checkout. Promotional shipping offers may vary and may change without prior notice.
Where do orders ship from?
Morado Hair orders are processed and shipped from our facility in Anaheim, California, USA. Some orders may ship in multiple packages depending on product availability, item type, or fulfillment requirements.
How long does shipping take?
We offer several shipping options at checkout so you can choose the service that best fits your needs.
Estimated U.S. delivery options may include:
- Economy / Standard Shipping: Approximately 4–6 business days
- Rush Shipping: Approximately 2–3 business days
- Overnight Shipping: Next business day, when available (need to add option at checkout)
- USPS Priority Mail / P.O. Box / APO / AE: Delivery time depends on location and carrier service
*Please note that delivery times are estimates only and cannot be guaranteed. Rural, remote, high-volume, holiday, or carrier-delay areas may require additional transit time.
When will my order ship?
Our team does its best to process orders as quickly as possible during regular business days, Monday through Friday, excluding holidays. Orders placed after 3pm on business hours, on weekends, or on holidays will begin processing on the next business day. Processing time and shipping time are separate. Shipping time begins once your order has been picked up by the carrier.
Shipping Rates
Shipping rates are calculated at checkout after you enter your shipping address. You will be able to review your available shipping options and exact shipping cost before entering payment details and completing your order. We work with trusted carriers to help provide safe, reliable, and timely delivery.
Local Pickup
You may also have the option to pick up your order at our store or facility located in Anaheim, California, USA.
If local pickup is available for your order, the option will appear at checkout. Please wait until you receive confirmation that your order is ready before arriving for pickup.
Pickup Location:
Morado Hair
2221 E. Winston Rd. Ste C
Anaheim, CA 92806
Important Shipping Information
Please enter your shipping address carefully at checkout.
To help avoid delays, please make sure your address includes all necessary details, such as:
- Apartment number
- Suite number
- Unit number
- Building number
- Correct street name
- Correct ZIP code
- Company name, if shipping to a business address
Morado Hair is not responsible for orders delayed, misrouted, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided at checkout.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. While we will do our best to help, we cannot guarantee changes once an order has started processing or has shipped.
Tracking Your Package
Once your order ships, you will receive a shipment confirmation email with your tracking number.
Please allow some time for the carrier to update tracking details. In some cases, tracking may not show movement immediately, even after the package has been picked up.
If you need help tracking your order, our customer care team will be happy to assist you.
Customer Service: info@moradohair.com
Contact Page
Lost, Delayed, or Damaged Packages
We understand how frustrating shipping issues can be, and our team will do our best to guide you.
Once a package has been transferred to the carrier, delivery timing and handling are managed by the carrier. Morado hair is not responsible for carrier delays, weather delays, incorrect delivery scans, or delays caused by events outside our control.
If your package appears lost, delayed, or damaged, please contact us with your order number and tracking information so we can help review the next steps.
Questions About Shipping?
We are here to help make your order experience as smooth as possible. For shipping questions, order updates, tracking help, or delivery concerns, please contact:
Morado Hair Customer Care
Email: info@moradohair.com
Phone: 213-211-1059
Contact Page